1. Services
Rapid Home Services PDX provides furniture assembly, installation, handyman services, home maintenance, smart-device installation, appliance installation, and other residential or commercial services agreed upon with the customer.
The exact scope of work will be determined by the estimate, quote, work order, booking, written communication, or other agreement between the customer and Rapid Home Services PDX.
2. Estimates & Quotes
Estimates and quotes are based on the information reasonably available when they are provided.
Pricing may change if the actual job differs materially from the description, photographs, measurements, product information, or other information originally provided by the customer.
Examples include additional furniture or components, missing or incorrect hardware, unexpected disassembly, difficult access, concealed damage, additional installation requirements, or work not included in the original scope.
When reasonably possible, we will inform the customer of material additional charges and obtain authorization before performing additional work.
3. Payment
Unless otherwise agreed in writing, payment is due upon completion of the service.
The customer is responsible for all authorized labor, materials, parts, supplies, disposal costs, and other agreed charges associated with the job.
Any deposit or advance payment requirements will be disclosed before payment is collected.
4. Scheduling, Cancellations & Access
Customers are responsible for providing accurate scheduling and contact information and ensuring that we can reasonably access the property and work area at the scheduled time.
Customers should provide reasonable notice when canceling or rescheduling.
A cancellation, no-show, or service-call fee may apply when disclosed to the customer before the appointment, including situations where a technician arrives but cannot access the property or reasonably perform the scheduled work.
5. Customer-Supplied Furniture, Products & Materials
Rapid Home Services PDX is not the manufacturer or seller of customer-supplied furniture, appliances, fixtures, electronics, hardware, or other products.
We are not responsible for manufacturing defects, missing or incorrect parts, damaged products received from a retailer, inaccurate manufacturer instructions, product recalls, incompatibility, or failures caused by the product itself.
If these conditions require additional labor or prevent completion of the service, additional charges may apply with customer authorization.
6. Existing Conditions & Concealed Problems
Customers should disclose known hazards, damage, plumbing or electrical problems, structural concerns, concealed utilities, unusual installation conditions, or other information that could reasonably affect the work.
Rapid Home Services PDX is not responsible for pre-existing damage or defects that could not reasonably have been identified before work began.
If an unsafe or unexpected condition is discovered, we may stop work until the issue can be safely addressed.
7. Customer Authorization
The customer or an authorized representative must have authority to approve work performed at the property.
Authorization provided through Jobber, text message, email, electronic approval, written communication, or another documented method may be treated as authorization to perform the described work.
8. Changes & Additional Work
Requests for work outside the originally agreed scope may result in additional charges.
If additional work becomes necessary because of circumstances discovered during the job, we will make reasonable efforts to explain the situation and obtain authorization before proceeding.
The customer is not automatically entitled to additional work at the original quoted price when the additional work was not included in the original scope.
9. We'll Beat Anyone's Price Guarantee
Rapid Home Services PDX offers a “We’ll Beat Anyone’s Price” Guarantee on qualifying competing service quotes.
Our goal is simple: when a customer finds a legitimate lower price for substantially the same service, we want the opportunity to earn their business.
To qualify:
Comparable Service: The competing quote must cover substantially the same service, furniture or items, quantity, scope of work, and installation or assembly requirements.
Verifiable Price: Customers must provide reasonable proof of the competing price. Acceptable proof may include a current written estimate, order confirmation, booking page, retailer assembly quote, website price, screenshot, email, or other documentation that allows us to reasonably verify the offer.
Available Service: The competing provider or service must actually be available to perform the work for the customer at the service location.
Total Price Comparison: We may compare the total price required to obtain the competing service, including mandatory booking, service, travel, minimum-service, or similar charges.
Wayfair & Retailer Assembly Services: Furniture assembly prices offered through Wayfair or other retailers and third-party assembly platforms may qualify when the offered service is substantially comparable to the service requested from Rapid Home Services PDX.
Timing: The Price Beat Guarantee must generally be requested and approved before Rapid Home Services PDX begins the applicable work.
Service Pricing Only: Unless expressly stated otherwise, the guarantee applies to our service and labor pricing. It does not require us to beat the retail purchase price of furniture, appliances, materials, replacement parts, or other physical products.
10. Price Beat Exclusions
The Price Beat Guarantee may not apply to:
- Pricing errors or obviously incorrect advertised prices;
- Fraudulent, altered, expired, or unverifiable quotes;
- Services that are materially different in scope;
- Competitors that do not actually service the customer's location;
- Employee or contractor discounts;
- Gift cards or account credits;
- Loyalty rewards;
- Membership-only benefits;
- Manufacturer rebates;
- Bundled offers where the service price cannot reasonably be separated;
- Free services offered as part of purchasing another product;
- Promotional offers that are no longer available;
- Barter, informal favors, or services not offered as a bona fide commercial service;
- Quotes that omit work necessary to complete the customer's requested service.
Rapid Home Services PDX reserves the right to determine whether a competing offer is reasonably comparable and qualifies for the guarantee.
We may also decline a price-beat request where honoring it would require us to perform the service at a price that does not reasonably cover the costs of safely and properly providing the service.
The Price Beat Guarantee does not require Rapid Home Services PDX to perform unsafe, unlawful, unlicensed, or otherwise inappropriate work.
11. Completion & Customer Concerns
Customers are encouraged to inspect completed work when reasonably possible.
If there is a concern regarding our workmanship, the customer should contact Rapid Home Services PDX promptly and provide us with a reasonable opportunity to inspect and address the issue.
We will make reasonable efforts to correct legitimate workmanship issues attributable to services we performed.
12. Damage & Limitation of Responsibility
Rapid Home Services PDX will exercise reasonable care while performing services.
We are not responsible for damage or failure caused by pre-existing conditions, hidden defects, defective products, improperly installed existing components, deteriorated materials, inaccurate customer-provided information, manufacturer defects, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to waive or limit rights or liabilities that cannot legally be waived or limited under applicable law.
13. Safety
Rapid Home Services PDX may refuse, suspend, or discontinue work when we reasonably believe conditions are unsafe, unlawful, outside the agreed scope, or require licensing or expertise that we do not provide.
Customers are responsible for keeping children, pets, and other occupants reasonably clear of active work areas when necessary for safety.
14. Photos & Documentation
We may photograph work when reasonably necessary to document existing conditions, job progress, or completed services.
Photos used specifically for advertising, social media, website portfolios, or other public marketing purposes will be handled separately from ordinary job documentation. We will not intentionally publish personally identifying customer information without authorization.
15. Third-Party Companies
References to Wayfair or any other retailer, marketplace, assembly provider, or competitor are made solely for purposes such as identifying customer products or comparing services and prices.
Unless expressly stated otherwise, Rapid Home Services PDX is an independent business and is not affiliated with, endorsed by, sponsored by, or acting on behalf of those companies.
16. Governing Law
These Terms & Conditions are governed by applicable laws of the State of Oregon.
Nothing in these terms eliminates consumer rights provided by applicable federal, state, or local law.
17. Changes to These Terms
Rapid Home Services PDX may update these Terms & Conditions periodically.
Unless otherwise agreed, the version provided or made available to the customer when the applicable service is authorized will govern that service.
18. Acceptance
By approving an estimate or quote, booking services, electronically accepting these terms, or otherwise authorizing Rapid Home Services PDX to begin work, the customer acknowledges that they have had an opportunity to review and agree to these Terms & Conditions.
ADDITIONAL WEBSITE TERMS
Website Use, Quote Requests & Rapid Assistant
Submitting a quote request asks Rapid Home Services PDX to review a potential project. It does not create an appointment, guarantee availability, accept the work, establish a final price, or form a service contract. Scope, timing, access, materials, pricing, and payment terms must be confirmed separately.
Rapid Assistant provides general website guidance from configured business information. It is not a contractor, estimator, scheduler, safety professional, or emergency service, and its response is not a quote or professional trade advice. It cannot approve a price-beat request, create an appointment, accept a project, or bind Rapid Home Services PDX. Confirm project details directly with us before relying on a response or beginning work.
Optional project photos upload to private project storage only after the quote request is confirmed and sent. They are not sent to Rapid Assistant or OpenAI. Customers must have the right to share each image and should exclude faces, documents, access codes, payment information, or other details not needed to assess the project.
Visitors may not misuse the website, attempt to bypass security controls, submit unlawful or abusive content, impersonate another person, or upload material they do not have the right to share.
Website content is general information and may be updated. Nothing on this site claims a license, bond, insurance policy, certification, or trade qualification unless that fact is expressly stated by Rapid Home Services PDX. Review the Privacy Policybefore entering personal information or uploading project photos.